Terms of Service

These Terms of Service ("Terms") are a binding agreement between Trydent LLC ("Trydent," "we," "us," or "our") and the business or person who uses the Trydent platform (the "Service"). By creating an account, paying for, or using the Service, you agree to these Terms. If you accept on behalf of a business, you represent that you have authority to bind it. Trydent is a product of Crissman Automation Solutions.

1. The Service

Trydent provides software for trades businesses, including a custom marketing website, an operations and admin application, advertising tools ("Ad Studio"), and optional integrations (such as Stripe, Google Calendar, and Google Ads). We may update, improve, or change features over time.

2. Accounts and access

Authentication is handled through our provider (Clerk). You are responsible for your account, for the users you invite (owners and workers), and for keeping credentials secure. You must provide accurate information and promptly notify us of any unauthorized use of your account. Owner-level access controls billing and configuration; you are responsible for who you grant it to.

3. Fees and billing

• Setup fee. A one-time setup fee of $1,000 covers building and configuring your website, tailoring it to your trade, and wiring up your operations and advertising so you go live. The setup fee is non-refundable.
• Subscription. The Service is then $300/month, billed in advance through Stripe. The subscription is month-to-month with no long-term contract, cancel anytime from your billing settings.
• Cancellation. Canceling stops future monthly charges; the current billing period is not prorated or refunded, and your access continues until the end of the period you have paid for.
• Taxes. Fees are exclusive of taxes; you are responsible for any applicable taxes other than our income taxes.
• Failed payments. If a payment fails, we may suspend the Service until the balance is paid.
• Price changes. We may change pricing with at least 30 days' notice; changes take effect on your next billing cycle after the notice period.

4. Your customers' payments (Stripe Connect)

If you enable customer payments, you connect your own Stripe account. Payments from your customers route directly to your Stripe account, Trydent never holds your funds. Your use of Stripe is governed by Stripe's own agreements, and you are responsible for your customer refunds, chargebacks, and disputes.

5. Your content and data

You retain ownership of your business content and of the data you enter about your own customers ("Customer Data"). You grant us a non-exclusive license to host, process, display, and back up that content as needed to operate the Service. You represent that you have the rights to all content you provide. As between you and your customers, you are the controller of your Customer Data and are responsible for your own privacy notices and for complying with all laws that apply to how you market to and communicate with your customers (including, where applicable, the TCPA, CAN-SPAM, and similar rules for calls, texts, and email).

6. Acceptable use

You agree not to use the Service to do anything unlawful, infringing, deceptive, or harmful; to send unsolicited or unlawful messages; to violate the policies of integrated providers (such as Stripe or Google); to interfere with or probe the Service's security; or to copy, resell, or reverse-engineer the Service except as the law allows.

7. Third-party services

The Service relies on and lets you connect third-party services (Stripe, Google, and others). Your use of those services is governed by their terms, and we are not responsible for them. If a third-party service changes or becomes unavailable, related features may change or stop working.

8. Intellectual property

Trydent and its licensors own the platform, software, templates, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You keep ownership of your own content. If you send us feedback, you grant us a perpetual, royalty-free license to use it to improve the Service.

9. AI-assisted features

Some features use AI to assist you (for example, extracting details from a receipt, drafting ad copy, or estimating a quote). AI output may be inaccurate or incomplete and is not professional, legal, financial, or tax advice. You are responsible for reviewing and verifying AI-assisted output before relying on it.

10. Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, and we do not guarantee any particular business result, including any number of leads, customers, or amount of revenue.

11. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability arising out of or relating to the Service will not exceed the total fees you paid to us in the 12 months before the event giving rise to the claim.

12. Indemnification

You will defend, indemnify, and hold us harmless from claims, losses, and expenses arising from your content, your Customer Data, your use of the Service, your relationships with your own customers, or your violation of these Terms or applicable law.

13. Term and termination

These Terms apply while you use the Service. You may cancel at any time as described in Section 3. We may suspend or terminate your access for breach of these Terms or non-payment. On termination, your right to use the Service ends; we will provide a reasonable period to export your data, after which we will delete or anonymize it in accordance with our Privacy Policy and retention schedule. The setup fee remains non-refundable.

14. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Maricopa County, Arizona, and each party consents to that jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and revise the "Last updated" date, and we will provide additional notice for material changes. Your continued use of the Service after changes take effect means you accept the updated Terms.

16. General

These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control.

17. Contact

Questions about these Terms: hello@trydent.io, or write to Trydent LLC, Phoenix, Arizona.